CozyOttoman Shipping Policy

Thank you for choosing CozyOttoman! We are committed to providing you with a seamless and exceptional shopping experience. Below is our detailed shipping policy for your reference:

Processing Time:

  • Ready to Ship Orders: Processed within 1-2 business days.
  • Custom Made Orders: Processed within 3-6 weeks, depending on customer specifications and products.

Shipping Method:

  • We offer free worldwide shipping on all our products.
  • All orders are shipped using expedited international shipping services to ensure timely delivery.

Estimated Delivery Times:

  • USA: 3-5 business days (Duty-Free)
  • EU: 2-4 business days (Reduced Import Tax)
  • GULF: 3-5 business days (Reduced Import Tax)
  • Worldwide: 3-8 business days

Import Tax:

  • USA: All shipments are duty-free.
  • EU and GULF: Import taxes are reduced for most countries.

Order Tracking:

  • Once your order is shipped, you will receive a shipment confirmation email containing your tracking number. You can use this number to track your order’s progress.

Returns:

  • We accept returns within 30 days of the original purchase date.
  • Returned items must be unused, in their original condition, with all tags and packaging intact.
  • The buyer is responsible for the return shipping costs.

Return Process:

  1. Contact Us: Before returning the item, please contact our customer service at support@cozyottomans.com to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
  2. Packaging: Securely pack the item in its original packaging and include the provided return form and RMA number.
  3. Shipping: We recommend using a trackable shipping method to ensure the safe return of the item.

Refunds:

  • After receiving and inspecting your return, we will process your refund. Please allow at least 5 business days for the return to be processed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
  • We will notify you via email when your return has been processed.

Exceptions:

Contact Information:

For any questions or concerns regarding our shipping policy, please contact us at support@cozyottoman.com.

Thank you for shopping with CozyOttoman! We appreciate your support and are here to ensure you have the best experience possible.